Privacy Policy

Last updated: November 13, 2024

​

Introduction

 

Welcome to MyMexicoMove.com ("Company," "we," "us," or "our"). We are dedicated to providing personalized consulting, travel services, cultural adaptation consulting, AI tools, and a supportive community for those preparing for and living in Mexico. Protecting your personal information is of utmost importance to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By accessing or using MyMexicoMove.com, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms, please do not access or use our website.

​​

1. Information We Collect

We collect information to provide better services to our users and to enhance user experience.

​

a. Personal Information

When you register for an account or use our services, we may collect:

• Contact Information: Full name, email address, postal address, telephone number.

• Account Credentials: Username, password, and security question responses.

• Payment Information: Credit/debit card details, billing address (processed securely through third-party payment processors compliant with PCI-DSS standards).

• Demographic Information: Age, gender, nationality, and preferences.

• Travel and Relocation Plans: Information related to your move or travel to Mexico, including dates, destinations, and preferences.

​

b. Automatically Collected Information

When you access the website, we automatically collect:

• Usage Data: Pages viewed, time spent on pages, click-throughs, and navigation patterns.

• Device Information: IP address, browser type and version, operating system, device identifiers.

• Location Data: Approximate geographic location based on IP address.

• Cookies and Similar Technologies: Session identifiers, preferences, and tracking information.

For more details, please see our Cookie Policy.

​

c. Information from Third Parties

We may receive information about you from:

• Social Media Platforms: If you link or sign in via social media accounts (e.g., Facebook, Google).

• Service Providers: Analytics providers, advertising networks, and search information providers.

​

2. How We Use Your Information

We use your information to:

• Provide Services: Facilitate account creation, authenticate users, and provide personalized consulting services.

• Process Transactions: Manage payments, subscriptions, and billing.

• Communicate: Send administrative information, confirmations, technical notices, updates, security alerts, and support messages.

• Marketing and Promotions: Send newsletters, offers, and promotional materials related to our services.

• Improve Services: Analyze usage trends to enhance user experience and optimize website performance.

• Safety and Compliance: Detect, prevent, and respond to fraud, abuse, security risks, and technical issues.

​

3. Legal Bases for Processing (For EEA and UK Residents)

Under the General Data Protection Regulation (GDPR) and UK Data Protection Act, our legal bases for processing your personal data are:

• Consent: You have given clear consent for us to process your personal data for specific purposes.

• Contractual Necessity: Processing is necessary for a contract with you or to take steps at your request before entering into a contract.

• Legal Obligation: Processing is necessary to comply with a legal obligation.

• Legitimate Interests: Processing is necessary for our legitimate interests or those of a third party, except where overridden by your data protection interests.

​

4. Disclosure of Your Information

We may share your information with:

​

a. Service Providers

Trusted third parties who perform services on our behalf, such as:

• Payment Processors: To process financial transactions securely.

• Email and Hosting Providers: For communication and data storage.

• Analytics and Advertising Partners: To understand how users interact with our website and to deliver targeted advertising.

​

b. Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal

information may be transferred.

​

c. Legal Obligations

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, government agencies).

​

d. Protection of Rights

To enforce our Terms and Conditions, protect our rights, privacy, safety, or property, and/or that of you or others.

​

5. International Data Transfers

Your information may be transferred to and processed in countries other than the country in which you are resident. These countries may have data protection laws that are different from the laws of your country.

• Adequacy Decisions: When transferring data from the EEA or UK, we may rely on European Commission adequacy decisions.

• Standard Contractual Clauses: We use contractual protections approved by the European Commission and UK Information Commissioner's Office.

​

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption: Data transmitted over the internet is encrypted using SSL/TLS protocols.

• Access Controls: Restricted access to personal data to authorized personnel only.

• Regular Audits: Periodic security assessments to identify and mitigate vulnerabilities.

However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

​

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including:

• Legal and Regulatory Compliance: As required by law or regulation.

• Dispute Resolution: To resolve disputes and enforce our agreements.

• Business Operations: For legitimate business interests, such as fraud prevention.

​

8. Your Rights and Choices

​

a. Rights Under GDPR (For EEA and UK Residents)

You have the right to:

• Access: Request access to your personal data and obtain a copy.

• Rectification: Request correction of inaccurate or incomplete data.

• Erasure: Request deletion of your personal data under certain conditions.

• Restriction: Request restriction of processing your data.

• Data Portability: Receive your data in a structured, commonly used, and machine-readable format.

• Object: Object to processing based on legitimate interests or for direct marketing purposes.

• Withdraw Consent: At any time, where processing is based on consent.

To exercise these rights, please contact us at privacy@mymexicomove.com.

​

b. Rights Under CCPA (For California Residents)

Under the California Consumer Privacy Act (CCPA), you have the right to:

• Know: Request disclosure of categories and specific pieces of personal information collected.

• Delete: Request deletion of your personal information.

• Opt-Out: Opt-out of the sale of your personal information (Note: We do not sell personal information).

• Non-Discrimination: Receive equal service and price, even if you exercise privacy rights.

To exercise these rights, please contact us at paul@mymexicomove.com.

​

c. Opt-Out of Marketing Communications

You may unsubscribe from our marketing emails by clicking the "unsubscribe" link at the bottom of our emails or by contacting us.

​

9. Cookies and Similar Technologies

We use cookies, web beacons, and similar technologies to collect information and personalize your experience.

​

a. Types of Cookies Used

• Essential Cookies: Necessary for website functionality.

• Performance Cookies: Collect information about how visitors use our website.

• Functional Cookies: Remember choices you make to improve your experience.

• Targeting Cookies: Deliver relevant advertisements.

​

b. Managing Cookies

You can control cookies through your browser settings. However, disabling cookies may affect website functionality.

For more information, please see our Cookie Policy.

​

10. Third-Party Services and Links

Our website may contain links to third-party websites, plugins, and applications. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies.

​

11. Children's Privacy

Our services are intended for individuals aged 16 and over. We do not knowingly collect personal information from children under 16. If you believe we have collected such information, please contact us immediately.

 

12. Do Not Track Signals

Some browsers offer a "Do Not Track" (DNT) feature. We currently do not respond to DNT signals as there is no industry-standard approach.

​

13. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of significant changes by:

• Email Notification: To the email address associated with your account.

• Website Posting: Prominent notice on our website.

• ​

14. Governing Law

This Privacy Policy is governed by the laws of North Carolina, USA, without regard to its conflict of laws principles.

​

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

• Email: paul@mymexicomove.com

• Address: 12601 Kemerton Ln, Huntersville, NC 28078

• Phone: +19803183094

​

16. Data Protection Officer

We have appointed a Data Protection Officer (DPO) to oversee compliance with this Privacy Policy. You may contact the DPO at paul@mymexicomove.com.

​

17. Complaints

If you believe that we have infringed your rights, you have the right to lodge a complaint with a supervisory authority:

• EEA Residents: Contact your local data protection authority.

• UK Residents: Information Commissioner's Office (ICO) at www.ico.org.uk.

• California Residents: California Attorney General's Office.

​

18. Language

This Privacy Policy may be provided in languages other than English. In the event of inconsistencies, the English version shall prevail.

​

19. Additional Disclosures for California Residents

Under the California "Shine the Light" law (Civil Code Section § 1798.83), California residents may request information regarding our disclosure of personal information to third parties for their direct marketing purposes.

We do not disclose personal information to third parties for direct marketing purposes without your consent.

​

20. Biometric Information

We do not collect biometric information. If in the future we collect biometric data (e.g., facial recognition), we will obtain your explicit consent and provide specific disclosures.

​

21. Financial Incentives

We may offer loyalty programs or other incentives that require the provision of personal information. Participation is voluntary, and you may opt-out at any time.

​

22. Accessibility Statement

We are committed to ensuring that our website and services are accessible to individuals with disabilities. If you experience any barriers, please contact us at accessibility@mymexicomove.com.

​

23. Security Breach Notification

In the event of a security breach that affects your personal data, we will notify you and the appropriate authorities in accordance with applicable laws.

​

24. Definitions

• "Personal Data" means any information relating to an identified or identifiable natural person.

• "Processing" means any operation performed on personal data, such as collection, storage, alteration, retrieval, use, disclosure, erasure.

• "Controller" means the entity that determines the purposes and means of processing personal data.

25. Cookie Policy

Last updated: November 13, 2024

​

a. What Are Cookies

Cookies are small text files stored on your device when you visit websites. They help websites recognize your device and store information about your preferences.

​

b. How We Use Cookies

We use cookies to:

• Enhance User Experience: Remember your settings and preferences.

• Analytics: Understand how users interact with our website.

• Advertising: Deliver relevant advertisements and measure their effectiveness.

​

c. Third-Party Cookies

We may allow third-party service providers to place cookies on your device for:

• Analytics Services: Google Analytics, to analyze website traffic.

• Advertising Networks: To serve targeted advertisements.

 

d. Managing Cookies

You can manage cookies through your browser settings:

• Accept or Reject Cookies: Adjust your browser to accept or refuse cookies.

• Delete Cookies: Remove existing cookies from your browser.

• Opt-Out Tools: Use tools provided by third parties to opt-out of data collection.

For more information on cookies, visit www.allaboutcookies.org.

​

26. Effective Date

This Privacy Policy is effective as of November 13, 2024.

​

Your trust is important to us, and we are committed to protecting your privacy.